PLANNING THEIR PAWCATION

Everything you need to know before your check in.

From vaccinations and drop-off times to updates and plenty of fuss, we've made preparing for their pawcation as simple as possible.

READY FOR CHECK-IN?

VACCINATIONS

To keep every VIP guest safe, all cats must have up-to-date vaccinations before their pawcation. Simply bring your vaccination card with you when you check in.

MEDICATION

If your cat needs medication during their stay, simply let us know when booking. We'll happily follow your vet's instructions as part of their usual daily routine.

FOOD

We provide premium food as standard. If your cat has a favourite brand or follows a specialist diet, you're very welcome to bring it along for their stay.

HEALTH

If your cat has any medical conditions or additional needs, let us know when you enquire so we can make sure they're happy, healthy and well cared for.

DROP OFF & COLLECTION

Please plan your journey around these opening hours.

Our opening times for drop offs and collections are strictly 9:00–10:30am and 5:00–6:30pm Monday to Saturday, and 9:00–10:30am on Sundays. Please consider these times when planning your journey.

  • 9:00–10:30am and then 5:00–6:30pm
  • 9:00–10:30am

We are open 7 days a week

WHAT TO BRING

We've kept things nice and simple. Most of what your cat needs is already here, but there are a few important things you'll need to bring with you when they check in for their pawcation.

  • Vaccination card
  • Any prescribed medication
  • Specialist food (if required)
  • Favourite blanket or bedding

We provide cosy bedding, premium food and everything else your cat needs for a comfortable pawcation. Unless they're on a specialist diet or you'd like them to have something familiar from home, there's very little you'll need to bring.

DURING THEIR STAY

From the moment your VIP guest checks in, they're treated like one of the family. We take the time to get to know every cat's personality, routine and little quirks, ensuring they feel safe, settled and thoroughly pampered throughout their stay.

ROUTINE

Every VIP guest is different, so we do our very best to keep feeding times, routines and little comforts as familiar as possible throughout their stay.

CARE

Every VIP guest receives plenty of love, attention and daily health checks. If we ever have any concerns, we'll contact you straight away.

Frequently Asked Questions

Still have a question? Here are the things we're asked most often before a cat checks in. If you can't find what you're looking for, we're always happy to help.

What vaccinations does my cat need? +

All cats must be fully vaccinated against Cat Flu and Feline Enteritis. Please bring your vaccination card with you when you check in.

Can you administer medication? +

Absolutely. Just let us know when you book and bring your cat's medication in its original packaging with clear instructions from your vet.

Do I need to bring food? +

No. Premium food is included with every stay. If your cat follows a specialist diet or simply prefers their usual food, you're very welcome to bring it along.

Can cats from the same family stay together? +

Yes. Cats from the same household are welcome to share a chalet where suitable.

What happens if my cat becomes unwell? +

Your cat's wellbeing always comes first. If we have any concerns, we'll contact you straight away. If veterinary treatment is required, we'll follow the emergency contact details you provide when booking.

Everything's taken care of.  Now all that's left is to book their holiday.

READY FOR CHECK-IN?