Langholme Boarding Cattery Limited is a company registered in England and Wales under company number 07826266.

Our registered office is Devereux Accountants Limited, Oswaldtwistle Mills Business Centre, Clifton Mill, Pickup Street, Oswaldtwistle, Lancashire, BB5 0EY.

We are the data controller for the personal information you provide to us. If you have any questions about this policy or how we handle your data, you can contact us using the details on our website.

When you make a booking enquiry or contact us through our website, we may collect the following information:

• Your name and contact details, including email address, phone number and postal address
• Emergency contact details
• Your veterinary practice details
• Details about your cat, including their name, age, vaccination status, medical conditions, medication requirements and dietary needs
• Your preferred dates and the details of your enquiry

When you browse our website, we may also collect limited technical information automatically, such as your IP address, browser type and how you use the site. This is explained further in our Cookie Policy.

We use the information you provide to:

• Respond to your booking enquiry and manage your booking
• Provide the best possible care for your cat during their stay
• Contact you about your cat's stay, including any updates or emergencies
• Contact your vet or emergency contact if necessary
• Keep records required for the safe running of our cattery
• Meet our legal and regulatory obligations

We only collect and use the information we genuinely need to look after your cat and manage your booking.

Under UK data protection law, we must have a lawful basis for processing your personal information. We rely on the following:

• Contract — to fulfil your booking and provide our services to you.
• Legal obligation — where we are required to keep certain records.
• Legitimate interests — to run our business safely and communicate with you about your cat's stay.
• Consent — where we ask for your permission, for example if we contact you with news or offers in the future. You can withdraw consent at any time.

We do not currently send marketing emails. In the future we may occasionally like to contact you with news, offers or updates about Langholme Boarding Cattery.

If we do, we will only ever do so where you have given us your consent, and you will be able to opt out or unsubscribe at any time. We will never sell your details to anyone else for marketing purposes.

We will never sell your personal information. We only share it where necessary, including with:

• Veterinary practices, in the event your cat requires treatment during their stay
• Your nominated emergency contact, where appropriate
• Trusted service providers who help us run our website and business, such as our website and email hosting providers
• Other catteries within the P.S. I Love Cats family, only where relevant to your enquiry, for example if we refer you to a sister site
• Regulatory or legal authorities where we are required to do so by law

We keep your personal information only for as long as necessary to provide our services, manage your bookings and meet our legal obligations.

Booking and animal care records are generally retained for a reasonable period after your cat's stay so that we can provide continuity of care for returning guests and comply with our record-keeping requirements. When information is no longer needed, we will securely delete or destroy it.

We take the security of your personal information seriously and use appropriate measures to protect it against loss, misuse and unauthorised access.

Our website is hosted securely and any information submitted through our forms is transmitted over an encrypted connection. Access to your personal information is limited to those who need it to provide our services.

Under UK data protection law you have a number of rights over your personal information, including the right to:

• Request access to the personal information we hold about you
• Ask us to correct any information that is inaccurate or incomplete
• Ask us to delete your information in certain circumstances
• Object to or restrict how we use your information
• Withdraw your consent at any time, where we rely on consent

To exercise any of these rights, please contact us using the details on our website. We will respond within the timeframes required by law.

Our website uses cookies and similar technologies to help it function and to understand how visitors use the site. We also use Google Analytics to collect anonymous statistics about website usage.

Full details of the cookies we use and how you can manage them are set out in our Cookie Policy.

Our website includes content from third-party platforms such as Instagram and YouTube. When you view this content, those platforms may collect information about you in accordance with their own privacy policies.

We recommend reviewing the privacy policies of Instagram and YouTube for more information on how they handle your data.

If you are unhappy with how we have handled your personal information, we would always encourage you to contact us first so we can put things right.

You also have the right to lodge a complaint with the Information Commissioner's Office (ICO), the UK regulator for data protection, at ico.org.uk.

We may update this Privacy Policy from time to time. Any changes will be posted on this page, and where appropriate we will notify you.

Please check back periodically to stay informed about how we protect your information.